Worldwide Shipping - Buyer Protection - 7 Day Return Policy

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Privacy & Cookies Policy

 

1.  Who we are


This website is operated by Artorca Limited, 13 - 15 Regent Street, Nottingham, NG1 5BS, United Kingdom (“Artorca”).

 

References to “Artorca”, “we”, “us”, “our” and “ours” in this privacy policy mean Artorca.

 

The terms “you”, “your” and “yours” when used in this privacy policy mean any user of this website.

 

2.  Purpose of this privacy statement

 

We are committed to the privacy and confidentiality of information provided by you to us. This privacy policy describes our current policies and practices with regard to any personal information collected by us from you directly and/or through the website.

 

Personal information means information which identifies you, and includes information such as your name, email address, telephone number and password, [as well as any other personal data collected].

 

3.  Notification of changes to privacy statement

 

We are continually improving our methods of communication and adding new functionality and features to this website and to our existing services. Because of these ongoing changes, changes in the law and the changing nature of technology, our data protection practices will change from time to time. If and when our data protection practices change, we will update this privacy policy to describe our new practices. We encourage you to check this page regularly.

 

4.  Collection of your personal information  

 

Unregistered Users:

 

For buyers: If you are not registered with us, the information we collect about you is limited. Please refer to section 7 below, detailing the anonymous data we collect.  

 

Registered Users:

 

For artists: To be able to sell your artwork through our website, you must register with us. When registering with us, you will be provided with an account to assist you when selling your art through our platform. In addition to the non-personal information described above under “Unregistered Users”, we will collect personal information including your name, email address, delivery address, telephone number, short description of your work and password [as well as any other personal data collected].

 

For buyers: If you choose to register with us, you will be provided with an account to assist you when buying art through our platform. You may also benefit from future added features of our website. In addition to the non-personal information described above under “Unregistered Users”, we will collect personal information including your name, email address, delivery address, telephone number and password [as well as any other personal data collected].


The information you provide to us or that we hold about you is either manually or electronically stored in our databases. We will only process your information in the ways we describe in this privacy policy. If you think the information we hold about you is incorrect, you can contact us to correct it (see Data access and corrections)

 

5.  Our use of your personal information  

 

We will only use your personal information to fulfil your requests for information, your offer to sell your art or your order (as applicable) and to manage your account with us. We will only process data that is adequate, relevant and not excessive for those purposes. Where we send you information for any purpose, it may be sent by e-mail or post. When we ask you for personal information it may include the following purposes:

 

- we may contact you occasionally to inform you of new products and services we will be providing;

 

- we may send you requested information on our products and services;

 

- we may use your personal information to process your order;

 

- we may use your personal information for marketing purposes;

 

- we may use your personal information internally to administer this website and help us improve our services.

 

6.  Unsubscribe

 

If you no longer wish to receive e-mails from us and want to be removed from our electronic mailing list, please e-mail us at the address given below with “Email Unsubscribe” in the subject heading. contact@artorca.com.

 

You may also wish to write to us at the address given below, under section 15 “feedback” 

 

If you choose to unsubscribe from our mailing lists, we will hold your contact details on file marked so that we do not contact you again. This is so that we do not contact you if your details are subsequently provided to us by a third party.

 

7.  Anonymous data collected through this website

 

In addition to the information we collect as described above, we use technology to collect anonymous information about the use of our website. For example, our web server automatically logs which pages of our website our visitors view, their IP addresses and which web browsers our visitors use. This technology does not identify you personally; it simply enables us to compile statistics about our visitors and their use of our website.

 

Our website contains hyperlinks to other pages on our website. We may use technology to track how often these links are used and which pages on our website our visitors choose to view. Again this technology does not identify you personally – it simply enables us to compile statistics about the use of these hyperlinks.

 

Likewise, if you reached our website by clicking on a link or advertisement on another website, we also log that information. This assists us to maximize our Internet exposure as well as understand the interests of our users. All of this information is collected and used only in the aggregate: it is entered into our database, where we can use it to generate overall reports on our visitors, but not reports about individual visitors.

 

8.  Use of Cookies 

 

We use Google analytics cookies to research certain usage and activities on our website. No personal data about you is shared. However, in the course of conducting this research Google analytics may place a unique "cookie" on your browser.

 

A cookie is a small file which is sent to your browser and stored on your computer's hard disc and helps us understand and track your use of the site and where it can improve the information and services provided.

 

We use session cookies, visitor cookies and traffic and navigation cookies solely to gather information on IP addresses, to analyse trends, administer the site, track user's movements on the site, the IP address from which you access the site, the type of browser and operating system used to access the site, the date and time of your access to the site, the pages you visit and gather broad demographic information for aggregate use. We also use cookies to recognize repeat visitors for statistical / analytical purposes. IP addresses are not linked to other personal data and will not be used to deliver targeted marketing messages. We may also perform IP lookups to determine which domain you are coming from (i.e. aol.com, yourcompany.com) to more accurately gauge our users' demographics.

 

To enable or disable cookies, you will have to follow the instructions provided by your browser (usually located within the ‘Help’, ‘Tools’ or ‘Edit’ facility of your browser’s menu). You may also wish to refer to the website www.allaboutcookies.org.

 

To disable Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

 

Please note that you may not be able to use or access certain parts of the site or online services if you block the use of cookies.

 

Following the revision of the EU E-privacy Directive and the new legal requirements on cookies, we are closely following the Information Commissioner’s Office guidance and ensure we are in line with it.

 

9.  Disclosure of your personal information

 

We do not share, sell or distribute your personal information with unrelated third parties, except as otherwise provided for in this privacy policy and under these limited circumstances:

 

- In order to provide you with the information or products which you have requested, your personal information may occasionally be transferred or shared with third parties who act for us for further processing in accordance with the purposes for which the data was originally collected or for purposes to which you have subsequently consented. For example, sometimes a third party may have access to your personal information in order to support our information technology or to handle mailings on our behalf.

 

- We will keep your contact details on our database and may, from time to time, e-mail or post you information to make you aware of our other similar products and services which may be of interest to you. If you do not wish to receive e-mails or post from us for these purposes, please let us know by following the “unsubscribe” procedure set out above.

 

- We may also disclose your personal information to other businesses who may wish to receive and use research data about you.

 

- We may share, transfer or disclose the information in our databases and server logs to comply with a legal requirement, for the administration of justice, interacting with anti-fraud databases, to protect your vital interests, to protect the security or integrity of our databases or this website, to take precautions against legal liability, or in the event of our flotation on a stock exchange, sale, merger, reorganisation, dissolution, disposal of all or part of our assets or similar event. We will inform you of any such transfer or disclosure as required by law.

 

- Where you have consented, we may share your personal information with other companies whose products and services may be of interest to you.

 

Where appropriate, before disclosing personal information to a third party, we contractually require the third party to take adequate precautions to protect that data and to comply with applicable law.

 

In the event of a merger/acquisition or company reorganisation, the user data may be part of the transferred assets and are likely to be disclosed to the new company.


10.  Data access and corrections

 

Upon receipt of your written request and enough information to permit us to identify your personal information, we will disclose to you the personal information we hold about you, for which we may make a charge as allowed by applicable law.

 

We will also correct, amend or delete any personal information that you tell us is inaccurate and notify any third party recipients of the necessary changes. You may update any information you have given to us by contacting us at our registered address or email address below.

 

Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations imposed on us.


11.  Unauthorised third party access to your information

 

Despite the security measures we have in place to protect your personal data (firewalls, password access, etc) you acknowledge that your personal information may be accessed by unauthorized third party, e.g. as a result of an illegal activity.

 

In the unlikely event of such access, we may notify you via email (using the address you have provided us) of such occurrence.

 

12.  Links to other websites

 

Our website may contain hyperlinks to websites that are not operated by us. These hyperlinks are provided for your reference and convenience only and do not imply any endorsement of the activities of these third party websites or any association with their operators. We do not control these websites and are not responsible for their data or privacy practices. We urge you to review any privacy policy posted on any site you visit before using the site or providing any personal information about yourself.

 

13. Transfer of data abroad


If you are visiting this website from a country other than the country in which our servers are located (currently United Kingdom), the various communications will necessarily result in the transfer of information across international boundaries.

 

By visiting this website and communicating electronically with us, you consent to the processing and transfer of your personal information as set out in this privacy policy.

 

14.  Governing Law

 

This privacy policy forms part of our website Terms of Use and the laws of England and Wales will govern any dispute or claim arising out of or relating to your use of this website.

 

15.  Feedback

 

We welcome comments about this privacy policy. If you have any questions about this privacy policy or any part of our service, you may contact us by e-mailing contact@artorca.com or by writing to us at Artorca Limited, 13 - 15 Regent Street, Nottingham, NG1 5BS, United Kingdom. We will store any correspondence from you at our offices.

 


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